kasih Privacy Policy
This page describes what we collect when you use kasih and how we keep that data protected. We collect personal information to verify your identity, process your deposits and withdrawals, settle your wagers, and provide customer support. We encrypt all data using industry-standard protocols and never share it with third parties except where required by law or to process your transactions.
Our kasih platform is available only where local law permits. Users are responsible for verifying that access and use comply with their own jurisdiction's privacy and data-protection laws. We operate servers in multiple regions; your data may be processed outside your home jurisdiction. By creating a kasih account, you acknowledge that you have read and accepted this privacy policy.
This policy covers what information we collect, how we use it, who we share it with, how long we retain it, and what rights you have. If you have questions about your data or how we handle it, contact our support team.
What Data We Collect on kasih
When you create a kasih account, we collect your legal name, date of birth, residential address, email address, and phone number. We use this information to verify your identity and comply with anti-money-laundering regulations. We also collect your payment method information—for example, your DANA, e-wallet, mobile banking, local payment, online payment, e-wallet account details, or your mobile banking, local payment, online payment, e-wallet bank account number. We do not store full credit-card numbers; we only store the last four digits and expiration date for reference.
During account verification (KYC), we collect copies of your photo ID and proof of address. We store these documents encrypted and retain them for compliance and audit purposes. We also collect your IP address, device type, and browser information when you log in. This helps us detect suspicious activity and prevent fraud.
When you wager on kasih, we log every transaction: the game or market, wager amount, odds, timestamp, and settlement status. We collect this data to settle wagers accurately, prevent disputes, and provide you with a complete transaction history. We also track your account balance, login history, and session duration. This data helps us identify unusual patterns and protect your account.
How We Use Your Data
We use your personal data for account verification, payment processing, and fraud prevention. We use your email to send account notifications, payment confirmations, and support responses. We use your phone number to send one-time codes for two-factor authentication (2FA). We use your transaction data to settle wagers, generate your account statement, and support dispute resolution.
We also use aggregated data (data without personal identifiers) to improve our kasih platform. For example, we analyze which games are popular during Idul Fitri, Idul Adha, Imlek, and Nyepi holidays to optimize our server capacity. We analyze payment-method trends—for instance, which e-wallets (mobile banking, local payment, online payment, e-wallet, mobile banking, local payment) are most used in Jakarta, Surabaya, Bandung, Medan, and Semarang—to improve payment processing. This analysis never includes your personal name or contact details.
Third-Party Processors and Data Sharing
We share your payment information with our payment processors to authorize deposits and process withdrawals. These processors operate under data-processing agreements that require them to protect your information and use it only for payment purposes. We also share your KYC documents with our identity-verification provider to confirm your identity. We share your wager data with our settlement provider to ensure accurate payout calculations.
We do not sell or rent your personal data to third parties for marketing purposes. We may share aggregated, anonymized data with research partners or analytics providers to understand market trends. This data cannot identify you individually. We may disclose your personal data if required by law, court order, or government request. We will notify you of such requests where legally permitted.
Data Retention and Deletion
We retain your personal data for as long as your kasih account is active and for a period of time after closure to comply with legal and regulatory requirements. We typically retain KYC documents and transaction histories for at least five years. We retain payment information for the duration of your account and for a short period afterward to process any pending withdrawals or disputes.
You can request deletion of your personal data by contacting our support team. We will delete your data where legally permitted, but we may retain some information for compliance purposes (for example, to detect fraud or settle disputes). We may also retain anonymized data indefinitely for analytics and system improvement.
Key takeaways
- We collect legal name, date of birth, address, email, phone, and payment details for account verification
- We log all transactions and store them encrypted for audit and settlement purposes
- We do not sell personal data to third parties for marketing
- We share payment information with processors and KYC data with identity-verification providers
- We retain data for compliance; you can request deletion where legally permitted
Cookies, Tracking, and Your Rights on kasih
Our kasih platform uses cookies to maintain your login session and remember your preferences (such as odds format, language, and theme). These are session cookies that expire when you log out. We also use analytics cookies to understand how you use our platform—for example, which games you play most often and how long you spend on each page. We do not use these analytics cookies for targeted advertising.
You can disable cookies in your browser settings, but this may prevent our kasih platform from functioning properly. You can clear cookies at any time; your account data will remain intact. We do not use tracking pixels, web beacons, or similar technologies to follow your activity across other websites.
Your Data Rights
You have the right to access, correct, or delete your personal data subject to legal and regulatory requirements. You can review your account details, KYC status, and transaction history in your kasih account settings. You can update your email, phone number, and residential address at any time. You can request a copy of all your personal data in a portable format by contacting our support team.
You also have the right to object to certain data processing, such as marketing communications or analytics. You can opt out of marketing emails by clicking the unsubscribe link in any email we send. You can disable analytics cookies in your account settings. If you believe we have violated your privacy rights, you can lodge a complaint with your local data-protection authority.
International Data Transfers
Our kasih servers may sit outside your home jurisdiction. When you use our platform, your personal data may be transferred to and processed in other countries. We ensure that all such transfers comply with applicable data-protection laws. We use standard contractual clauses or other mechanisms approved by data-protection authorities to protect your data during international transfers.
Policy Updates and Contact
We may update this privacy policy at any time. We will notify you of material changes via email at least 30 days before they take effect. If you do not agree with the updated policy, you can close your kasih account before the effective date. Continued use of our platform after the effective date constitutes acceptance of the updated policy.
If you have questions about this privacy policy or how we handle your data, contact our support team via live chat within the app, email, or our in-app help centre. We respond to most inquiries within standard business windows. For urgent data-protection concerns, use live chat during peak hours.
Our kasih Security Commitments
We at kasih take data security seriously. We encrypt all personal data in transit and at rest. We use multi-factor authentication (2FA) to protect your account from unauthorized access. We regularly audit our systems for vulnerabilities. We do not store sensitive information like full credit-card numbers or passwords in plain text. Our team undergoes security training to protect your data from insider threats.
However, no security system is completely impervious to attack. We cannot guarantee absolute protection against sophisticated cyber attacks or data breaches. If we discover that your personal data has been compromised, we will notify you promptly and provide guidance on how to protect yourself. We maintain cyber-liability insurance to cover the costs of breach notification and remediation.